STORE POLICY

Refund Policy:
Refunds are considered on a case-by-case basis. We are committed to ensuring customer satisfaction and will evaluate requests individually. Please contact us directly with any concerns. Damaged cans or spilled products must be

Shipping and Handling:

Wax Products: Orders ship within 3-5 business days, unless express shipping is selected.
Skincare Products: Orders ship within 14-17 business days to ensure maximum efficacy and shelf life, as products are freshly made at the time of ordering.

Training Classes:

All training classes are non-refundable.
A Non-Disclosure Agreement (NDA) must be signed prior to attending the class.
Once payment is received, your training kit will be shipped 3-5 business days prior to your scheduled class date.

We strive to provide the highest quality products and services. For any additional inquiries, please reach out to our customer service team.

Privacy and Safety Policy

1. Customer Information Usage:
We are committed to protecting your personal information. Any data collected, including names, contact information, and payment details, is used solely for the purpose of fulfilling orders, providing services, and improving your customer experience. Your information will never be sold, shared, or used for unsolicited purposes.

2. Data Security:
We implement strict security measures to safeguard your personal and payment information. Our website and payment processing systems use encrypted connections to protect your data during transactions.

3. Confidentiality:
All customer interactions, including participation in training classes or use of our services, are treated with the utmost confidentiality. NDAs are required for training classes to protect proprietary materials and information.

4. Communication Preferences:
We respect your communication preferences. You will only receive marketing emails or updates if you opt-in. You may unsubscribe from these communications at any time.

5. Data Retention:
We retain your information only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

6. Customer Rights:
You have the right to access, update, or delete your personal information. Contact us directly for assistance with these requests.

7. Third-Party Services:
We may use trusted third-party services to process payments, handle shipping, or improve our website. These providers adhere to strict privacy and security standards.

Your trust is important to us, and we are dedicated to maintaining the privacy and safety of your information. For any questions or concerns, please reach out to our support team.

Wholesale Policy

We are proud to offer a wholesale program exclusively for licensed skincare professionals and spa owners seeking premium retail and backbar products.

Eligibility:
To qualify for our wholesale program, you must provide proof of licensure or ownership of a skincare-related business.

Skincare Products:

Minimum order requirement: 12 items per SKU number.
Wholesale pricing is designed to ensure profitability for your business.

Wax Products:

Wax can be purchased by the can or in a case of 12 for a discounted rate.
Discounts increase with volume purchases to support your business growth.

Ordering Process:

Submit your professional credentials to enroll in the wholesale program.
Place orders through our wholesale portal or directly with our sales team.
Skincare products are freshly made to order for maximum efficacy and shelf life. Please allow 14-17 business days for processing and shipping. Wax orders ship within 3-5 business days unless express shipping is selected.

Terms & Conditions:

All wholesale purchases are final.
Payment must be made in full before orders are processed.
Discounts and pricing apply only to wholesale-eligible products and quantities.

We value your partnership and are here to help you provide exceptional products to your clients. Contact us for more information or to set up your wholesale account.

PAYMENT METHODS

CREDIT/DEBIT CARDS - PAYPAL - FINANCING/ PAYMENT PLANS